Courses

PUBLIC RELATIONS

In today’s competitive business environment, good public relations are essential for any organization to secure a good public image and satisfied customers. The way employees approach members of the public, customers, suppliers, and even fellow staff members can have an enormous impact on the organisation’s success and reputation. This course emphasizes the important role that every employee of the organisation must play towards satisfying the public’s needs and expectations. It is designed to give participants an opportunity to appreciate the value of good public relations and to ensure that employees’ personal style helps them to gain confidence in building a good image for themselves...

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CORPORATE STRATEGY

Today’s managers have to think strategically about the organisation’s position and the impact of changing conditions. They have to monitor the organisation’s exter- nal environment and internal capabilities closely enough to know when to institute strategic changes. They have to know the business well enough to determine what kind of strategic changes to initiate. This course helps participants develop a critical understanding and appreciation of strategic planning as a fundamental tool to guide and direct the vision, mission, objectives and values of the organisation.

Learning Outcomes

  • Understand an overview of strategic management process
    • ...
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SUPERVISORY SKILLS AND MANAGEMENT DEVELOPMENT

Team leaders, Managers and Supervisors are often promoted to their positions not on the strength of supervisory ability, but on their technical competency. In today’s complex organizations there is a need to bridge this gap by helping super- visors acquire appropriate managerial and supervisory skills to effectively perform leadership and people-management functions.

Learning Outcomes

  • Demonstrate an understanding of leadership and management practices as supervisors and team leaders.
  • Appreciate the process of strategy development & execution;
  • Demonstrate practical skills on how to develop and sustain winning teams.
  • ...
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FINANCE FOR NON FINANCE MANAGERS

It is generally accepted that finance is a scarce resource used to meet unlimited wants. Finance is also believed to be the life blood of any organisation, be it public or private. As such it has to be managed optimally to ensure that the wants of the people are met in the cost effective and transparent manner and organisational survival. This requires an understanding of public finance management principles. Low levels of resource generation, misallocation of funds, resources underutilization, lack of accountability /transparency and corruption are the common challenges that those responsible for managing public funds experience from time to time. The primary objective of the proposed...

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MANAGING CONSULTANCY SERVICES

Organisations regularly desire and have a quest for well capacitated and result-oriented interventions targeted at enhancing organizational performance. From time to time when this is not the case, senior managers look up to ‘consult- ants’ to provide answers to those aspects of organisational operations that are problematic and and/or impede the desired performance. Since consultancy involves the creation and management of relationships between the consultant, the client and the sponsor, all these stakeholders must clearly understand their roles and expectations for the enhanced success of the consulting process as well as its outcomes. Participants in any consulting intervention must...

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