SUPERVISORY SKILLS AND MANAGEMENT DEVELOPMENT

Team leaders, Managers and Supervisors are often promoted to their positions not on the strength of supervisory ability, but on their technical competency. In today’s complex organizations there is a need to bridge this gap by helping super- visors acquire appropriate managerial and supervisory skills to effectively perform leadership and people-management functions.

Learning Outcomes

• Demonstrate an understanding of leadership and management practices as supervisors and team leaders.
• Appreciate the process of strategy development & execution;
• Demonstrate practical skills on how to develop and sustain winning teams.
• Demonstrate practical skills on how to manage organisational conflicts;
• Demonstrate practical skills on how to make decisions and solve problems in the organisation.
• Develop work plans that are aligned to organisation strategy.
• Demonstrate skills on how to handle grievance and discipline issues;
• Appreciate performance management and its role on organisation management and how it links with organisation strategy.
• Demonstrate positive interpersonal skills, improved communication and customer relations; and
• Appreciate the role of management in ensuring a safe and healthy work environment.