IDM trains Eswatini Electricity Company

The Institute of Development Management Eswatini is currently training officials from Eswatini Electricity Company on Customer Service. The 5 day session is led by Mr Kabo Muyaluka & Ms Lillian Moremi from our IDM Botswana sister campus who are in the country to facilitate this highly engaging course for EEC. Topics covered include Understanding customer classification, Developing Customer value Proposition, Building Customer Relationships, Customer Retention, Judging and determining the value of data for customers. IDM is able to tap into the tripartite for training facilitation, email businessdevelopment@idmbls.ac.sz for all your training needs!