Courses

Change is inevitable. It pervades organizations as they grow and develop. While change can be orchestrated from within (micro forces) or externally (macro-forc- es), it can be planned, and/or unplanned. How much change an organization can endure, want, whether positive or negative is insignificant, far more important is how people creatively deal with and cope with change in order to yield desired outcomes.

Change often involves changing how people carry out their jobs and evidently affect behaviour. Ability to manage the human side of change positively correlates to achievement of change objectives. This course is about equipping participant with skills on how to win the hearts...

In today’s competitive business environment, good public relations are essential for any organization to secure a good public image and satisfied customers. The way employees approach members of the public, customers, suppliers, and even fellow staff members can have an enormous impact on the organisation’s success and reputation. This course emphasizes the important role that every employee of the organisation must play towards satisfying the public’s needs and expectations. It is designed to give participants an opportunity to appreciate the value of good public relations and to ensure that employees’ personal style helps them to gain confidence in building a good image for themselves...